SparkGear Return & Refund Policy

We want you to be happy with your SparkGear purchase. Because our products ship directly from our supplier partners overseas, our return process works a little differently than a typical local retailer — please read below before requesting a return.

Return Window

You may request a return or refund within 30 days of the delivery date. After 30 days, we're unable to offer a return, replacement, or refund.

Eligibility

To be eligible for a return, your item must be:

• Unused and in the same condition you received it
• In its original packaging where possible
• Accompanied by proof of purchase (order number or confirmation email)

Due to hygiene and safety reasons, the following items cannot be returned once opened or used: personal care items (e.g. disposable toilet seat covers), and any item marked as final sale on its product page.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, contact us within 7 days of delivery with photos of the issue. We will offer a full refund or free replacement — no return shipment required in most cases, since our items ship internationally and return shipping costs would exceed the item's value.

Change-of-Mind Returns

If you'd simply like to return an item you no longer want, contact us within the 30-day window. Because most SparkGear items ship from our overseas supplier partners, we generally do not require the item be shipped back — instead we'll issue a refund to your original payment method once your request is reviewed and approved. In some cases we may ask you to dispose of or donate the item locally rather than pay for costly international return shipping.

Refund Processing

Once your return or refund request is approved, refunds are issued to your original payment method within 5–10 business days. You'll receive an email confirmation once your refund has been processed. Please note your bank or card provider may take additional time to post the refund to your account.

Order Cancellations

Orders can be cancelled free of charge within 24 hours of purchase, before they are sent to our supplier for processing. After that window, the order may already be in production or transit and cannot be cancelled — please follow the return process above instead.

How to Start a Return

Contact our support team with your order number and a brief description of the issue, and we'll guide you through the next steps.